Help

Our dedication to service

At Minibar Delivery, our customers are our first priority. Whether you’d like curated recommendations for your order, or just want to reach out with a question, it’s our pleasure to help. Simply get in touch with our Customer Experience Team by call, email, or text.

How does Minibar Delivery work?

Minibar Delivery is the premier online and app shopping experience for having wine, beer, spirits, and mixers delivered to your door seamlessly. We connect you with local stores in your area to provide a vast selection of items for you to consume and enjoy. Whether you’re stocking up for a party, or want to enjoy the convenience of ordering from home, we’re here for you.

Where can I use Minibar Delivery?

Minibar Delivery operates in over thirty markets across the United States. Enter your delivery address to check availability and to browse your local selection.

When will Minbar Delivery be available in my area?

Minibar Delivery is constantly expanding. If you’re interested in joining our new region waitlist, signup here and we’ll alert you when we reach your local neighborhood.

How do I place an order?

Placing an order is simple whether shopping online or with our iOS or Android app. Just enter your delivery address on the welcome page to shop our selection of available items in your neighborhood.

Looking for beer, wine, or mixers? Select the appropriate category for the item you’d like to shop for, or use the search toolbar. As you find items you’d like, add them to your cart. Once you’re finished shopping, finalize your order and delivery details by clicking the cart icon. If you’d like to send this item as a gift, enroll in Auto-Refill, schedule an order for future delivery, or apply a promotion code, you will be prompted right before checkout.

Our local store partner will fulfill delivery and have it in your hands in 60-minutes or less.

How do I schedule an order?

You can schedule an order up to 14 days in advance during the checkout process. You’ll be able to choose the date and two-hour window for the delivery. If you don’t schedule an order, it will be dispatched for delivery as soon as possible.

Can I send a gift?

Celebrations are always in order! If you wish to send a gift for a special occasion, or just because, we want to help. We’ll wrap your gift and send a handwritten card to your friend at no additional cost to you. Check our Gift Page for suggestions, though you are more than welcome to send anything your friend will enjoy.

Please note that beer will not arrive in gift wrap. Someone over the age of 21 must be present to receive delivery. Gifts may be left with a doorman, and our Customer Experience team may contact the recipient to arrange a convenient time for delivery.

Are there any additional fees?

Our store partners may have varying delivery minimums and delivery fees based on your location. For orders in New York City, please note that wine and liquor are sold separately from beer and grocery items. This will result in two separate charges on your payment method and two separate deliveries.

How do tips work?

When you place an order with Minibar Delivery, it is routed to our local store partner who fulfills delivery. Your order automatically reflects a 10% tip, but you are welcome to adjust this as you please. Our store partners ensure that the tip is passed along to their delivery personnel. In general, we recommend a 10-20% tip for your delivery.

I don't see the items I want. What do I do?

We partner with great stores in your local area to bring you the best selection possible. We’ll automatically match you with the store that is closest to you, and product availability may vary based on your location.

If you’re still not finding the perfect bottle you’re looking for, try searching for the product to see if it is available at any of our other store partners in your area. If it is available, you’ll be able to view the inventory of the store which carries the product you’d like to have on hand.

Just want additional variety? Hover over your address on the top right corner and select ‘Change’. If other local store partners are available in your area, you’ll be able to switch stores and browse their selection. Still not finding what you’re looking for? Call or email us and we’ll see if we can specially procure your item!

How do I add a promotional or referral code?

Promotion and referral codes are limited to one per order and can be entered on the payment page during the checkout process. Simply enter your code into the ‘Promo Code’ text field underneath your credit card information and click ‘Apply’ before finalizing your order.

How do I add delivery instrcutions to my order?

If you have particular delivery instructions, such as a gate code or authorization to leave your order with a doorman, you can add them as delivery notes during the checkout process. Our store partner will receive these instructions and fulfill delivery accordingly.

If you’d like to add additional delivery instructions, simply call, email, or text our Customer Experience team.

Do I have to be present to accept my delivery?

To order and receive a delivery, you must be at least 21 years old and have a government issued photo ID verifying your age. Please present your ID to the delivery personnel when they arrive.

Unfortunately, delivery personnel are unable to leave orders unattended. If this is your first order, you may be required to verify your ID and Credit Card upon delivery. If no one above the age of 21 is present to receive your delivery, you may be charged a $20 restocking fee.

When will my order be delivered?

Minibar Delivery partners with the best local beverage stores to ensure delivery in an hour or less. Delivery is fulfilled by the licensed retailers we partner with. If your order is running late, we will try to notify you as soon as possible.

If you need an update or things aren’t going as planned, simply call, email or text our Customer Experience team.

I placed an order but it looks like my local store is closed. What now?

Each of our store partners have independent operating hours. If you are placing an order outside of a store’s normal business hours, you will have the option to select a future delivery date at checkout. If a future delivery date is not selected, your order will be fulfilled as soon as our store partner reopens.

If you change your mind and would like to cancel your order, please contact our Customer Experience Team via call, email or text.

I recieved the wrong item or am missing an item from my order

Oh no! We hope this never happens, but we’re happy to resolve this for you immediately. Please call, email or text our Customer Experience Team so we can help!

Please note that we cannot refund or return items that have been opened or consumed. If you received the wrong item and it is unopened, we can switch it out for you at a time that is convenient.

How do I cancel an order?

Orders are processed for delivery as soon as they are received and are sent out the door and on it’s way as soon as possible. If you’d like to cancel your order, please get in touch with us immediately by calling (855) 487-0740. Please note that cancelled orders may be subject to a $20 restocking fee.

How do I return an order?

Minibar Delivery and our partners cannot accept returns on used or unused products. If something is wrong with your items, please contact our Customer Experience Team and we're happy to assist!

Do you provide bartending services?

Let us pour your drinks for you! We provide bartending services in the New York City, Dallas, Houston, Austin, Jersey City, and Hoboken areas. You can book a bartender for three or more hours here.

Each bartender can cater to the needs of your event and will come equipped with general bartending tools. Please note that we are unable to supply glass or tableware.

I have a large party to plan! Can you help?

We know it’s difficult to predict how much alcohol is necessary for an event, so we made an easy party planning tool to help. Fill in the appropriate information and we’ll provide you with the correct amount of alcohol you should purchase to have a good time. Need additional assistance? Let us curate special cocktails or help you shop. Get in touch by emailing help@minibardelivery.com or calling (855) 487-0740.

Can I place recurring orders?

With Auto-Refill, never have your fridge or wine cabinet empty again. Easily shop our selection and choose items you’d like delivered on a recurring basis. Recurring orders can be fulfilled every 1 to 4 weeks, depending on your preference. You can do this by selecting ‘Auto-Refill’ at checkout.

If you’d like to pause, cancel or reactivate your Auto-Refill subscription, contact our Customer Experience team.

Corporate Orders

We’re here to keep your co-worker’s spirits lifted. Let us keep your fridge stocked, send gifts to your accounts or teams, and set up your office parties and events. Corporate accounts receive special discounts and bottle sourcing, along with an on-call concierge. Please email corporate@minibardelivery.com to learn more about the unique benefits of a corporate account.

Is there a referral program?

We’d love a chance to serve your friends and family! Share your unique referral code with your contacts and they can use it to receive $10 off their first order. Each time your code is redeemed, we’ll shoot you an email for $10 off a future order. Don’t know your unique referral code? Visit your account profile.

I don't recognize a charge on my credit card?

When you place an order with Minibar Delivery, your order is fulfilled by our affiliate store partner in your area. Credit card charges and authorizations will appear on your billing statement under the store partner’s merchant name.

Note: When you add your credit card on Minibar Delivery, a small pre-authorization charge is made on your card. This is done to ensure your card is valid before your order is placed. We void that charge immediately so you are never actually charged.

I need to delete my account.

We’re sad to see you go. Call us at (855) 487-0740 so we can delete your account or take care of any questions or concerns you may have.